Overview

All products sold on Petroleum Softwares are digital software licenses delivered electronically. Because of the nature of digital goods, our refund policy differs from a physical retail store.

Refund Eligibility

Because we accept cryptocurrency only and crypto transactions are irreversible on the network, refunds are limited to the following scenarios:

• We are unable to deliver a working license file for your machine after reasonable troubleshooting.
• The license file we sent does not match the product you ordered.
• You paid but never received a license file within 48 hours and support cannot resolve it.

Once we have delivered a license file generated against the hardware ID you provided, and it activates on that machine, the sale is final. Change-of-mind refunds are not offered because we cannot recover a license key once it is bound to your hardware.

Crypto Payments and Refunds

Cryptocurrency payments are irreversible on the blockchain — once you send crypto to a wallet address, we cannot reverse or cancel that transaction. Any refund we approve is a new outbound transaction to a wallet address you supply. Please double-check the amount and address before paying.

Defective or Non-Functional Software

If you experience technical issues preventing installation or activation, contact our support team first. We will work to resolve the issue. If we are unable to resolve it within a reasonable time, you are entitled to a full refund.

How to Request a Refund

Email our support team with your order number, the wallet address you sent from, and the reason for your request. Once approved, we send the refund as USDT (TRC-20) to a wallet address you provide, usually within 3 business days.

Note: network fees (typically $1 for USDT-TRC20) are deducted from the refund amount. We cannot refund to a bank account, card, or PayPal — the refund is sent back on-chain only.

Need Help With a Refund?

Contact our support team and we will respond promptly.